Awesome Customer Experience (ACE)

 

Personal and business success is directly proportional to the level of service you deliver.

 

About ACE

FIELD REPORTS

Analysis and notes of real customer experiences I’ve encountered.

BLOG

Articles about the art of Awesome Customer Experiences.

ABOUT

Focusing on the customer experience – it’s more important than people think.

Latest Blog Entries

Are you Comfortable?

Are you Comfortable?

Last winter my wife and I were dining at a Sushi restaurant. When we first arrived, we were seated near the door, which was propped open. With an uncomfortable chill in the air, we asked if we could move to another table; our request was promptly fulfilled. No further...

Service Regardless of Remuneration

Service Regardless of Remuneration

Last week,  I visited a small town north of the city.  A local indicated that a special event was taking place in the town park, some sort of small fair with craft booths, vendors, music, etc.  On stage was a musical group playing a variety of songs.  Upon finishing a...

Forgotten Tools

Forgotten Tools

A few weeks ago I called my optometrist's office to confirm an upcoming appointment. An automated answering machine took the call instructing me to leave my name and number and someone would soon return the call. Seven days later, I received the return phone call. I...

Latest Field Reports

Adding the Human Touch

Adding the Human Touch

I recently stayed at a Comfort Suites Hotel in New Orleans, Louisiana. The reception desk featured a large bowl filled with small Hershey's chocolate bars for the guests checking in or checking out. Well done! This is another example of a small feature which...

And the Winner is…

And the Winner is…

Rotary is a wonderful and generous international service organization. Its stated purpose is to bring together business and professional leaders in order to provide humanitarian service and to advance goodwill and peace around the world. My father has been a long-time...

Systems = Leaky Bucket Plugs

Systems = Leaky Bucket Plugs

A while ago, I was staying at a beautiful resort. The suite was spacious and well appointed with many of the comforts of home, and then some. It boasted a large beautiful bedroom, grand bathroom with Jacuzzi, living room and a kitchen with an island. Shortly after...

Awesome Customer Experience (ACE)

Using the ACE website, Gilles teaches the art of delivering outstanding customer experiences.

 

“We will receive not what we idly wish for, but what we justly earn. Our rewards will always be in exact proportion to our service”

- Earl Nightingale

Pin It on Pinterest