Awesome Customer Experience (ACE)

 

Personal and business success is directly proportional to the level of service you deliver.

 

About ACE

LATEST ARTICLES

Room #9, That Never Was

Room #9, That Never Was

Being trustworthy and having integrity are two valuable qualities all service providers and business owners must exercise consistently. Can your customers rely on you to provide them with what they expect? Can they depend on getting what they were told they would get?...

Details Are Crucial

Details Are Crucial

Attention to details is critical. Missing one detail may go unnoticed but missing several details can be detrimental and reflect very badly in the eyes of our customers. Let me illustrate with a story. Laptop in hand, I was working at one of my favourite spacious and...

Trickery Leads to Distrust

Trickery Leads to Distrust

It astounds me how some companies think it's an acceptable behaviour to trick or pressure people into making a purchase. When vendors engage in such tactics, the inevitable result is diminished trust from the client. Trust is one of the pillars of a healthy, strong...

The Point of No Return

The Point of No Return

Picture this. You've been a patron of a store, company or restaurant for some time and have received good service. One day, you visit this establishment, receive very poor service, are extremely disappointed and vow to never return again. Have you ever experienced...

Adding the Human Touch

Adding the Human Touch

I recently stayed at a Comfort Suites Hotel in New Orleans, Louisiana. The reception desk featured a large bowl filled with small Hershey's chocolate bars for the guests checking in or checking out. Well done! This is another example of a small added touch which...

And the Winner is…

And the Winner is…

Rotary is a wonderful and generous international service organization. Its stated purpose is "to bring together business and professional leaders in order to provide humanitarian service and to advance goodwill and peace around the world." My father has been a...

Awesome Customer Experience (ACE)

Using the ACE website, Gilles teaches the art of delivering outstanding customer experiences.

 

“We will receive not what we idly wish for, but what we justly earn. Our rewards will always be in exact proportion to our service”

- Earl Nightingale

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