by Gilles Gagnon | Jun 20, 2020
Being trustworthy and having integrity are two valuable qualities all service providers and business owners must exercise consistently. Can your customers rely on you to provide them with what they expect? Can they depend on getting what they were told they would get?...
by Gilles Gagnon | Jun 6, 2020
Attention to details is critical. Missing one detail may go unnoticed but missing several details can be detrimental and reflect very badly in the eyes of our customers. Let me illustrate with a story. Laptop in hand, I was working at one of my favourite spacious and...
by Gilles Gagnon | Mar 14, 2020
It astounds me how some companies think it’s an acceptable behaviour to trick or pressure people into making a purchase. When vendors engage in such tactics, the inevitable result is diminished trust from the client. Trust is one of the pillars of a healthy,...
by Gilles Gagnon | Jan 25, 2020
Picture this. You’ve been a patron of a store, company or restaurant for some time and have received good service. One day, you visit this establishment, receive very poor service, are extremely disappointed and vow to never return again. Have you ever...
by Gilles Gagnon | Nov 30, 2019
I recently stayed at a Comfort Suites Hotel in New Orleans, Louisiana. The reception desk featured a large bowl filled with small Hershey’s chocolate bars for the guests checking in or checking out. Well done! This is another example of a small added touch which...
