Trickery Leads to Distrust

Trickery Leads to Distrust

It astounds me how some companies think it’s an acceptable behaviour to trick or pressure people into making a purchase. When vendors engage in such tactics, the inevitable result is diminished trust from the client. Trust is one of the pillars of a healthy,...
The Point of No Return

The Point of No Return

Picture this. You’ve been a patron of a store, company or restaurant for some time and have received good service. One day, you visit this establishment, receive very poor service, are extremely disappointed and vow to never return again. Have you ever...
Adding the Human Touch

Adding the Human Touch

I recently stayed at a Comfort Suites Hotel in New Orleans, Louisiana. The reception desk featured a large bowl filled with small Hershey’s chocolate bars for the guests checking in or checking out. Well done! This is another example of a small added touch which...
And the Winner is…

And the Winner is…

Rotary is a wonderful and generous international service organization. Its stated purpose is “to bring together business and professional leaders in order to provide humanitarian service and to advance goodwill and peace around the world.” My father has...
Systems = Leaky Bucket Plugs

Systems = Leaky Bucket Plugs

A while ago, I was staying at a beautiful resort. The suite was spacious and well-appointed with many of the comforts of home, and then some. It boasted a large beautiful bedroom, grand bathroom with Jacuzzi, living room and a kitchen with an island. Shortly after...

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