Systems = Leaky Bucket Plugs

Systems = Leaky Bucket Plugs

A while ago, I was staying at a beautiful resort. The suite was spacious and well appointed with many of the comforts of home, and then some. It boasted a large beautiful bedroom, grand bathroom with Jacuzzi, living room and a kitchen with an island. Shortly after...
Are you Comfortable?

Are you Comfortable?

Last winter my wife and I were dining at a Sushi restaurant. When we first arrived, we were seated near the door, which was propped open. With an uncomfortable chill in the air, we asked if we could move to another table; our request was promptly fulfilled. No further...
Service Regardless of Remuneration

Service Regardless of Remuneration

Last week,  I visited a small town north of the city.  A local indicated that a special event was taking place in the town park, some sort of small fair with craft booths, vendors, music, etc.  On stage was a musical group playing a variety of songs.  Upon finishing a...
Gift-Wrapped Utensil!

Gift-Wrapped Utensil!

Here’s another example of how easy it can be to exceed expectations, one small step at a time. Months ago, my wife and I ate at a Sushi restaurant, Mi•Ne Sushi, near Rogers Centre. Our waitress greeted us with a warm, genuine smile. The restaurant had a joyful...
Timmy Delivered!

Timmy Delivered!

Popular coffee houses like Tim Horton’s are often extremely busy. They have a set menu and you’re expected to quickly select from the offerings posted on the overhead displays. The only option for coffee drinks is usually the amount of sugar or cream/milk...

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