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Would You Believe This Man?

Would You Believe This Man?

In books I’ve read and, on the internet, I’ve often come across variations of the story of Einstein being asked: “Why are we here?”to which he responded:“We are here for only one purpose, and that is to serve others” Researching the above quote for this article led me...

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The 24-Hour Service Challenge

The 24-Hour Service Challenge

There's very much to gain in being of service to others. Whenever we serve others we're making a deposit in our psychic bank account. We're giving of ourselves, of our skills and we exercise kindness. As such, we're likely to feel a sense of fulfillment knowing we're...

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Are You Missing This Opportunity?

Are You Missing This Opportunity?

A project comes to a close or a customer has made a significant purchase. The End. Not so fast. A simple way to add value to a service rendered, or to a product-purchase experience, is to follow up with the client after the close. A quick phone call or email will do....

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Phones Can Kill… the Experience

Phones Can Kill… the Experience

Cell phones are wondrous tools. Cell phones can also become magnets for our eyes, consuming our attention in the wrong direction, as in... away from precious customers. It may not be possible or sensible to ban our employees from using their cell phones. In fact, in...

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Beneficial Evesdropping

Beneficial Evesdropping

We can learn a lot from what the public is saying about our businesses, products or service. Customers often don't tell us directly their likes and dislikes. Often, customers will instead post positive and/or negative feedback on the internet via blogs, social media,...

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Training… The Missing Link

Training… The Missing Link

Many workers/service providers have no idea how their leader (the owner, manager or company), is expecting them to deliver service.  Without proper training, service providers simply flounder. They may not understand that they have a strong influence on: how many...

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Why Good Service Isn’t Enough

Why Good Service Isn’t Enough

Providing customers with an Awesome Experience requires creating an experience which does not merely meet expectations, but exceeds expectations. Since receiving "good service" is what the majority of customers expect, we must raise the bar and deliver experiences...

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The Ingredient of Distinction

The Ingredient of Distinction

There is one secret ingredient that, when added to a business transaction, will position you above the rest. You probably guessed it, that ingredient is ... exceptional service. It's no surprise that given two fairly equal products or services, the one which comes...

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