Awesome Customer Experience (ACE)

 

Personal and business success is directly proportional to the level of service you deliver.

 

About ACE

LATEST ARTICLES

Service Regardless of Remuneration

Service Regardless of Remuneration

Last week,  I visited a small town north of the city.  A local indicated that a special event was taking place in the town park, some sort of small fair with craft booths, vendors, music, etc.  On stage was a musical group playing a variety of songs.  Upon finishing a...

Gift-Wrapped Utensil!

Gift-Wrapped Utensil!

Here's another example of how easy it can be to exceed expectations, one small step at a time. Months ago, my wife and I ate at a Sushi restaurant, Mi•Ne Sushi, near Rogers Centre. Our waitress greeted us with a warm, genuine smile. The restaurant had a joyful...

Timmy Delivered!

Timmy Delivered!

Popular coffee houses like Tim Horton's are often extremely busy. They have a set menu and you’re expected to quickly select from the offerings posted on the overhead displays. The only option for coffee drinks is usually the amount of sugar or cream/milk you'd like....

Forgotten Tools

Forgotten Tools

A few weeks ago I called my optometrist's office to confirm an upcoming appointment. An automated answering machine took the call instructing me to leave my name and number and someone would soon return the call. Seven days later, I received the return phone call. I...

Making Things Right – Experience Recovery

Making Things Right – Experience Recovery

No one is perfect and service failures are likely to occur. When they do, the better the staff is trained and prepared to handle the service recovery, the better. Here's a story which exemplifies good, efficient recovery from a service failure. I had ordered two items...

Mirror Repeater

Mirror Repeater

A couple of weeks ago I met out-of-province friends at a downtown restaurant. My friend's wife was first to order and asked for one of the specialty burgers but without chipotle, which normally came with this particular burger. The waitress said this wouldn't be a...

Awesome Customer Experience (ACE)

Using the ACE website, Gilles teaches the art of delivering outstanding customer experiences.

 

“We will receive not what we idly wish for, but what we justly earn. Our rewards will always be in exact proportion to our service”

- Earl Nightingale

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