Awesome Customer Experience (ACE)

 

Personal and business success is directly proportional to the level of service you deliver.

 

About ACE

FIELD REPORTS

Analysis and notes of real customer experiences I’ve encountered.

BLOG

Articles about the art of Awesome Customer Experiences.

ABOUT

Focusing on the customer experience – it’s more important than people think.

Latest Blog Entries

Testing a Critical Touchpoint

Testing a Critical Touchpoint

Have you ever filled out a website online form, hit the "Submit" button and received an error? Or, clicking "Submit" and left with what appears to be a completely non-responsive button or form? No message, no feedback, nothing? This can happen with contact forms or...

Hiding in the Spam

Hiding in the Spam

These days, much of the communication which takes place with both prospective and new clients occurs via email. This includes both regular emails and online contact forms sent by email. Leaving an email query unanswered is a good way to annoy clients or worse, lose a...

Would You Believe This Man?

Would You Believe This Man?

In books I’ve read and, on the internet, I’ve often come across variations of the story of Einstein being asked: “Why are we here?”to which he responded:“We are here for only one purpose, and that is to serve others” Researching the above quote for this article led me...

Latest Field Reports

Too Many Apologies = Alarm

Too Many Apologies = Alarm

StackIdeas is a Malaysian company that develops and sells plugins for the Joomla Content Management System (CMS). Joomla is similar to WordPress, and a plugin is a "program" which adds functionality to Joomla. As a web designer/developer I used one of their products...

Golden Gecko, Golden Experience

Golden Gecko, Golden Experience

From the moment I walked into Golden Gecko Coffee I knew it was a special place. What was it? It was a combination of the happy, smiling patrons, the cleanliness, the special touches, Jake the enthusiastic owner with his equally friendly staff, the level of service,...

The Customer’s Bottom Line, Not Yours

The Customer’s Bottom Line, Not Yours

There's this Pizzaria in Toronto my family and I stumbled upon a few years ago after a theatre outing and we've been customers ever since: Bellisimo Pizza. We like Bellisimo partly because: The pizzas have a distinctive taste. To us there's a nostalgic element as the...

Awesome Customer Experience (ACE)

Using the ACE website, Gilles teaches the art of delivering outstanding customer experiences.

 

“We will receive not what we idly wish for, but what we justly earn. Our rewards will always be in exact proportion to our service”

- Earl Nightingale

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